Conditions of Service

Updated October 22, 2023

1. Range

RGA DESIGNS LTD, info@regalia.clothing, ("Regalia Apparel", "regalia.clothing", "us", "we", and "our"), is the seller and your contractual partner when you conduct business through the website www.regalia.clothing and any related mobile apps (collectively the "Site"). You ("your", "user", "users", "buyer", "buyers", "customer" and "customers") acknowledge and agree to be bound by these Terms of Service ("Terms") and the full Agreement (refer to Section 2 below) by using the Site. Please give it a thorough read.

All prior statements, understandings, and agreements made by RGA DESIGNS LTD are superseded by these Terms. Every item that REGALIA APPAREL LTD displays, along with any information, is a "invitation to offer". Your "offer"—which is contingent upon the Terms—is represented by your order of purchases. RGA DESIGNS LTD retains the right, at any time and for any reason, to accept or reject your offer.

2. Explanations

"Agreement" refers to these terms as well as any schedules, annexes, appendices, privacy policies, warranty, and returns agreements, as well as all information sheets (such as our shipping information). It covers all upcoming adjustments, substitutions, and changes.

In Section 4.2, the term "Cart" is defined.

When you use the Site, "REGALIA APPAREL." "regalia.clothing," "us," "we," and "our" refer to RGA DESIGNS LTD and your contracting party. They also include all of our affiliates who enable users to buy products listed on the Site for the purposes of these Terms.

In Section 4.5, "Order Confirmation" is defined.

In Section 4.3, "Payment Information" is defined.

"Product" or "products" refers to any goods, merchandise, services, offers, or display items that its Vendors place on the Site, along with any associated details like a description, warranty information, delivery schedule, or process.

"Site" refers to the Regalia Apparel Clothes website as well as any associated mobile applications.

"Section 9.4 defines submissions.

"Terms" refers to these Agreement-incorporated Terms of Service.

"Seller", "affiliate", or "vendor" refers to any individual or organization that provides products and purchases on the site.

3. Electronic Communication

3.1 It is acknowledged that you are communicating electronically with Regalia Apparel when you use the Site or send emails to us. By using the Site, you agree to allow Regalia Apparel to send you electronic communications and to allow our representatives to contact you via email.

3.2 You expressly understand, acknowledge, and agree to be bound by the terms of the Agreement in effect at the time you place your order by making purchases through our site. This is applicable regardless of your status as a Regalia Apparel user.

3.3 You may only use our Site to make purchases if you consent to follow this Agreement and all applicable laws. Along with these Terms, you may also want to review our Warranty and Returns Agreement for further details on your rights as a customer and our Privacy Policy for details on how we gather, store, and safeguard your personal data when you make purchases.

4. Contract formation and order processing

4.1 The content on the website is not a legally-binding offer to sell goods; rather, it is merely an invitation to make an offer. As a result, by using our website to place an order, you are making us an offer to purchase the product or products you have selected.

4.2 You can add items you want to purchase from the Site to your virtual shopping cart ("Cart"). You must indicate or confirm the information requested in each step of the purchase process in order to process the order and make the payment. Additionally, you can change the details of your order at any time during the purchase process before making a payment. You might also be prompted to register or log into your account, enter a shipping address, choose a payment method, and choose a shipping option.

4.3 You may use any of the payment options that are specified on our payment information page ("Payment Information"); you are in charge of any expenses related to money transactions that the payment services providers may impose, but we won't charge you for using any of these options. Payment cannot be made with any other method. Depending on the method you select, placing your order might require you to provide additional information or redirect you to the payment provider's website to verify that you are an authorized user. We reserve the right to suggest alternative payment options in place of accepting a particular payment method for a particular order.

4.4By clicking the "buy now" button and submitting a legally binding offer to purchase (all) the product(s) in your cart, you can place an order after you have completed entering all necessary information, including the payment method. In the "My Account" section of the website or applications, if you are a registered user, you can view a history of all the orders you have placed. After the payment process is complete, you should get in touch with us right away to try to fix any errors you find in your order.

4.5A message titled "Order Confirmation" will be sent to the email address you provided during the checkout process, confirming receipt of your order and including all of its details. The order confirmation is merely a confirmation that we have received your order; it does not imply that your offer to purchase the product or products you have ordered has been accepted.

4.6 Regardless of whether an order has been confirmed and/or your credit card or other payment method has been charged, Regalia Apparel retains the right to reject or amend any order. If your order is rejected, you will receive notification at the email address you gave during the checkout process. We will credit your payment method with the appropriate amount if your credit card or other payment method has already been charged and any portion of your order is returned.

4.7 When we ship the item(s) to you, we will consider your order to be accepted and our purchase agreement to be fulfilled. You will receive a shipping confirmation email at the email address you provided at the conclusion of the purchase contract.

5. Promotional coupons and how to use them

5.1 Promotional vouchers are those that are distributed during advertising campaigns and have a limited expiration date. They cannot be bought.

5.2 Promotional coupons are only redeemable once in conjunction with an order and only during the allotted time. The promotion might not include some styles. Gift vouchers cannot be purchased with promotional vouchers. Please be aware that using promotional vouchers may be subject to a minimum order value.

5.3 If all or part of the merchandise is returned, promotional vouchers will not be reimbursed.

5.4 Promotional coupons are only usable up until the point at which the order is placed. It is not feasible to use vouchers in the past. Vouchers for promotions cannot be transferred to other individuals. It is not possible to combine multiple promotional vouchers unless we have specifically agreed otherwise.

5.5 We reserve the right to charge you the original price for the product(s) you retain if you used a promotional voucher at the time of purchase and, as a result of your revocation, the total value of your order is less than or equal to the (minimum) value of the promotional voucher.

6. Product Description and Availability

6.1 We make an effort to provide as much information as we can about products on the Site, such as size, color, type, availability, quantity of stock on hand, and product description. Even though we make every effort to ensure that the product information on the Site is accurate, mistakes or inconsistencies may still happen. As a result, we retain the right to update and modify information at any time without prior notice, including after you have placed an order, and to correct any errors, inaccuracies, or omissions. Please be aware that the product information on the Site is provided solely for informational purposes. Before using the product, please make sure you have read all labels, warnings, and instructions that came with it.

6.2 Please be aware that your monitor or screen's color settings will affect the products' colors that you see on the website. The accuracy of the color display is not guaranteed, and color variations are possible.

6.3 In the event that a product you ordered is unavailable, we will email you to let you know as soon as possible and give you an estimated time of when it will be back in stock and ready for shipping. Please be aware that dates are subject to change and that some items might not be back in stock. As an alternative, if your payment method has already been charged, you have the right to cancel your order and get a refund from us.

7. Delivery; Ownership and Loss Risk

7.1 Unless otherwise specified, delivery will be made to the address you provide for delivery. For expected delivery times and delivery costs based on item type and destination, please refer to our Shipping Information. Our goal is to deliver the products you ordered within 30 days of the date of the shipping confirmation email, or by the estimated date specified in the shipping confirmation email (refer to Section 4.7). If there is a delay in delivery due to any reason beyond our control, we will try our best to notify you of the anticipated new delivery date. Please be aware that you have rights if the product(s) is/are not delivered within 30 days of the email confirming shipment.

7.2 If you are a Kenyan consumer, title to the products and the risk of loss or damage to them pass to you at the time of order delivery, subject to Section 7.3 below. Title and risk transfer to you upon order dispatch to the carrier if you are not a consumer residing in Kenya.

7.3 Until Regalia Apparel receives the entire purchase price, the title to all ordered and/or delivered products remains vested in Regalia Apparel.

8. Product Cost and Delivery Fees

8.1 At the moment you place your order, the product prices will be the same as those listed on the website. We make every effort to guarantee that product prices are accurate at the moment when pertinent data is uploaded to the website. We reserve the right to occasionally change the prices of our products, but modifications will not impact any orders you have already placed. Where applicable, VAT is included in the product's price. On the other hand, if the VAT rate changes between the time of your order and delivery. Unless you have already paid for the goods in full before the change in VAT takes effect, we will modify the VAT you pay.

8.2 Delivery fees are not included in the cost of a product. Before you confirm your order, during the check-out process, you will be informed of our delivery charges. Please visit our Shipping Information page to verify applicable delivery charges. The cost of the products plus the delivery fee make up the order's total cost. Before you place an order, we also tell you of the delivery fee.

8.3 There are many different products on the site. It is always possible that there will be mistakes in the price display even with our best efforts. If there is something wrong with the price of a product you ordered, we will let you know about it and offer you the choice to either cancel your order or keep buying the product at the correct price. Order will be placed on hold until your instructions are received. We'll treat your order as cancelled and send you a written notice if we can't get in touch with you at the number you gave us when placing your order. Note that in the event that the pricing error is clear, unmistakable, and could have been determined that your order is mispriced, we reserve the right to promptly cancel it and notify you of the cancellation.

9. Account Creation and Termination

You attest to the accuracy of the information you provide by using our site to create an account. If we find that you have given us false or misleading information, that you have broken or abused any of the terms of this Agreement, or that you are in violation of any applicable laws, we reserve the right to refuse any of our services, to terminate your account, and to end any Agreement with you at any time and without notice.

10. Rights to Intellectual Property

10.1 Regalia Apparel and/or its subsidiaries or licensors retain all intellectual property rights, including trademarks and copyrights, in relation to products on the Site. Without the express written permission and/or license of Regalia Apparel, the Site and its content (including but not limited to logos, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Site) may not be used, copied, or stored in whole or in part, communicated to the public, or distributed.

10.2 Users are granted a restricted license by Regalia Apparel to access its website. This excludes the ability to download (apart from page caching) or alter any part of the Site, unless Regalia Apparel grants specific written permission to do so. This license excludes any commercial or resale use of the site or its contents; any use of data mining, bots, or other similar data gathering and extraction tools; any collection and use of product listings, images, descriptions, or prices; any derivative use of the site or its contents; and any downloading or copying of account information for the benefit of another merchant. The Site may not be reproduced, copied, or used in any other way.

Without our prior written consent, the Site or any part of it may not be reproduced, copied, sold, resold, or used in any other way for any kind of commercial or non-commercial purpose. Without our prior written consent, you are not permitted to frame or use any framing techniques to enclose any trademark, logo, or proprietary information (such as page layout, images, text, or forms) of Regalia Apparel or our affiliates. Without Regalia Apparel prior written approval, you are not permitted to use any meta tags or other "hidden text" containing our trademarks or Regalia Apparel name. Regalia Apparel withdraws any permission or license given for any unauthorized use. With the exception of the following sentence, you are given the limited, non-exclusive, and revocable right to create any hyperlink to the homepage of regalia.clothing, provided that the hyperlink does not represent Regalia Apparel or its affiliates' services or products in a false, derogatory, misleading, or offensive manner, or that you own the product in any way, or that it is not included in any context that is unlawful, offensive, or otherwise detrimental to our business interest, as otherwise specified in Section 12 below. Without our express written consent and acceptance, you are not permitted to use our trademark, any regalia Apparel logo, or any other proprietary graphic as part of a hyperlink. Furthermore, by granting you this limited license, we make no warranties or representations about the non-infringement of third parties' rights. 

10.3 We respect other people's intellectual property rights just as we expect them to respect ours. Please contact regalia.clothing by email if you think that any content on the Site or on pages Regalia Apparel links to infringes your intellectual property rights.

11. Returns and Warranty; Withdrawal Right

11.1 The statutory provisions pertaining to your right of withdrawal, warranty claims, and returns will apply if you are a consumer living kenya.

11.2 If you are a consumer living outside of Kenya, you must abide by mandatory local consumer protection laws regarding returns, warranty claims, and withdrawal rights.

11.3 Please refer to our Warranty and Returns Agreement, which is a part of this Agreement, for more details on clauses 11.1 and 11.2.

12. Liability Limitations

12.1 All content displayed on the Site is provided without any guarantees, conditions, or warranties as to its accuracy, subject to any applicable mandatory statutory provisions, including but not limited to the consumer rights referred to in our Warranty and Returns Agreement, and provisions pursuant to the Kenyan law or applicable national laws concerning liability for defective products.

12.2 Regalia Apparel and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law, unless expressly stated to the contrary, and to the fullest extent permitted by law. They further disclaim any liability for damages.

13. Embedding this page

You are allowed to link to our site as long as you follow the law, treat us fairly, and don't exploit or harm our reputation. However, you are not allowed to link in a way that misleadingly suggests that we are associated with, approve of, or endorse anything. It is forbidden for you to create a link from any website that you do not own. It is prohibited to frame this website and its contents on any other website or application, and to link to any other page other than the home page on this website or any linked webpages. Without prior notice, we reserve the right to revoke permission to link.

14Indemnity

14.1 You undertake to protect Regalia Apparel and any of its partners, suppliers, licensors, and affiliates, as well as its directors, officers, employees, consultants, and agents, from all third-party claims, liabilities, damages, and/or costs (including but not limited to legal fees) arising from or related to your use of the Site or breach of the Agreement, to the fullest extent permitted by law.

14.2In the event that such a claim arises, we will promptly notify you and offer you reasonable defence support, all at your expense. We reserve the right to take up the sole defence of any claims made against us, without this impacting your obligations to provide indemnity. If that's the case, you will give us any help, paperwork, declarations, or other support that we could reasonably need.

15. Variation 

Regalia Apparel reserves the right, at any time and without prior notice, to modify, remove, or alter any page on the Site as well as the services it offers.

16. Adversity

The enforceability of any other portion of the Terms or the Agreement will not be impacted if any part of it—including any provision in which we limit our liability to you—is declared unenforceable. The remaining clauses will continue to be fully operational. If a clause, subclause, or portion of a clause, subclause, can be removed without affecting the validity of the remaining portion, the remaining portion will be interpreted as intended. Alternatively, you consent to the clause being corrected and interpreted, to the extent allowed by law, in a manner that most closely reflects the original meaning of the clause or subclause.

17. Grievances and Conflict Settlement

Disputes will be attempted to be resolved at the outset by using our complaints handling procedure. If you have any complaints or comments, kindly let us know.

18. No Excuse

No provision of this Agreement may be waived in the future or in conjunction with any other provision. Any right or provision under the Agreement that we fail to assert does not mean that we are waiving that right or provision.

19. Assignment 

Without our prior written consent, you are not permitted to assign or transfer this Agreement or any of your rights or obligations under it. If the aforementioned requirements are not met, any attempt at assignment or transfer will be nullified. By giving you the appropriate notice, we may freely assign or transfer this Agreement or any of the Terms. Then, both you and the assignee will benefit from and be bound by the Terms or Agreement.

20. The Complete Consent

All prior and contemporaneous agreements between you and us are superseded by the Agreement, which includes these Terms, as the only and complete agreement between you and us regarding the use of the Site and any transactions made through it.

21. Modifications and Updates to This Contract

21.1 Regalia Apparel retains the right to amend this Agreement at any time without your prior consent, subject to the provisions of applicable law. Nonetheless, Regalia Apparel is required to notify its clients of any modifications to the Agreement. You agree to the Agreement with all such modifications if you keep using the Site. It is your duty to regularly visit the Site to see if the Agreement has changed.

21.2In addition, Regalia Apparel reserves the right to post any further terms, conditions, guidelines, or specifications pertaining to the Site or any services offered therein. Regalia Apparel may also offer additional services subject to separate terms of service at its sole discretion.

21.3The Agreements in force at the time you use the Site or make purchases from it, regardless of any prior agreements you may have had with us on other (prior) terns.

23. Contact Details

To contact us with any questions concerning this Agreement or any of the Terms, send an email to info@regalia.clothing.